Professionals
Thank you for taking the time to consider Mid Cornwall Hub (MCH)
MCH provide a reliable service tailored to meet the needs of adults who rely on our support. While we primarily operate as a day opportunities service during core hours from 9:30 AM to 4:00 PM, Monday to Friday, we also offer flexibility by providing early morning, out-of-hours, and outreach services as needed. We also host a range of evening and weekend events/sessions at times throughout the year.
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We are dedicated to accommodating individuals with a wide range of health and social needs, ensuring that each person receives the care and attention they deserve. Maintaining a safe and secure environment is always our top priority, and we continually strive to uphold the highest standards of well-being for all clients.
We are committed to a strengths-based approach that empowers individuals to recognise and build upon their own abilities, supported by their personal networks and communities. By fostering collaboration with service users, their families or carers, and external agencies, we create personalized support plans that promote dignity, respect, and active participation in community life.
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Our approach emphasises open communication through regular reviews, ensuring support remains aligned with each individual’s evolving goals and aspirations. MCH provides a safe and stimulating environment for adults with physical or learning difficulties/disabilities, offering opportunities for personal growth while also providing essential respite for primary caregivers.
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We believe that every individual has the potential to thrive when given the right resources and encouragement. By focusing on their strengths and aspirations, we empower them to pursue personal achievements and make meaningful contributions to their community. This philosophy underpins all of our efforts, fostering confidence and independence in those we support.
Our facility is conveniently situated in the Wheal Northey area of St Austell, housed within a ground-floor building that offers ample parking for easy accessibility. The location boasts an outdoor space designed to enrich the experience of individuals through activities such as horticulture, social gatherings with friends and peers, engaging outdoor games, and fitness opportunities. This environment fosters connection, well-being, and a sense of community.
We're proud of offering a diverse range of activities designed to enrich the lives of those we support, both within our local community and beyond. Whether it's a nearby venue or a further adventure, we go wherever the interests and passions of our service users take us. Social activities are thoughtfully planned and tailored to suit individual needs, taking into account abilities and health conditions. Options include a mix of indoor and outdoor activities, such as pub lunches, scenic trail or beach walks, mental stimulation games, sports at local centres, gentle exercises like stretching, and discussion groups on topics ranging from healthy relationships to managing finances and staying safe. These activities are just a snapshot of the many opportunities available to promote engagement, well-being, and connection.
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Nutrition and healthy eating are also key priorities at MCH. We provide for special dietary requirements and encourage healthy habits by offering nutritious snacks, including a bowl of fresh fruit readily available in the kitchen for all to enjoy. Hot and cold drinks are freely accessible, and where assistance is needed, our staff are always on hand to help. To maintain safety in shared spaces like the kitchen, risk assessments are routinely carried out to ensure the well-being of everyone we support.
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Our team of skilled and compassionate support staff are highly trained to assist with a wide range of personal care needs, always upholding the dignity and respect of the individual. This includes assistance with toilet hygiene and support with food and drink intake, ensuring that everyone is comfortable and well-cared for.
At MCH, every aspect of our service is designed to support individuals in living fulfilling and empowered lives, meeting their needs with professionalism and care.
At MCH, we are proud to see our service users take an active and passionate role in shaping their support journey. Our person-centred day opportunities service empowers individuals to explore their goals and aspirations, enabling them to envision what they want to achieve and how they can make it happen. Through close collaboration with each person, we identify what truly matters to them, map out their objectives, and establish realistic timelines to accomplish their ambitions. For those who may feel hesitant or believe a goal is beyond their reach, our team is here to provide encouragement and support every step of the way.
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One inspiring example of this is a young woman we supported who aspired to return to education. With determination and the right guidance, she successfully completed her Maths and English exams, an achievement that brought her immense joy and pride. Motivated by her success, she is now pursuing voluntary work with animals, taking yet another step towards fulfilling her aspirations.
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Stories like hers highlight how empowering individuals to voice their goals and take ownership of their journey can lead to remarkable accomplishments. At MCH, we celebrate every milestone, no matter how small, as it brings people closer to realizing their potential and building their confidence for the future.
We actively participate in peer-to-peer meetings with the Partnership Board and Healthy Cornwall, providing an invaluable platform for engagement and collaboration. These meetings empower individuals by giving them a voice, ensuring their thoughts and perspectives are genuinely heard. This sense of acknowledgment and inclusion fosters confidence, allowing them to take pride in their contributions and feel truly valued within these forums.
All of the above is a small part of what we do, if your interested and would like some more information then please give us a call on 01726 66687 or email Chiara Wagemakers (Centre Manager) on chiarawagemakers@midcornwallhub.co.uk or Karen Gregory (Service Director) on karen.gregory@midcornwallhub.co.uk.
Commitment to Quality, Person-Centred Services
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At MCH, we are proud to provide quality services that place the individual at the heart of everything we do. Our approach is person-centred, ensuring that the unique needs, preferences, and goals of each individual are met with care and professionalism. Below is a overview of our rates and key service information to guide you
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Why Choose Our Services:
We believe that everyone deserves access to support that is not only effective but also respectful of their individuality. Our dedicated team works collaboratively to tailor services that promote well-being, independence, and meaningful outcome based engagement.
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Rates:
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Standard Day Service: £49.67 per full day.
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Additional Support: When assessed as necessary, this is charged at £37.45 or £74.89 depending on the level of additional support required. This is a charge in addition to the Standard Day Service Fee, per full day.
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Dedicated 1:1 Support: If one-to-one assistance is required, this will be individually assessed, and a fee will be agreed upon accordingly.
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Lunch Provision: A cooked lunch is available at £4.00 per meal. Alternatively, service users are welcome to bring a packed lunch.
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We are unable to provide transport services to and from the service.
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Additional activity-based fees may occasionally apply, which are paid directly to the third-party organisation providing the service. These can include charges for leisure centre activities or facilities, as well as transport costs to access the wider community. We aim to ensure transparency regarding these fees and support individuals in engaging with activities that enhance their personal development and community involvement.
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Taster Day:
To ensure the best possible experience for those seeking our services, we provide a taster day as an initial step. This day offers the individual the chance to familiarise themselves with our environment, staff, and activities, helping them to feel comfortable and supported. At the same time, it allows our team to conduct a thorough assessment of the individual's specific needs, preferences, and goals to determine how we can tailor our services effectively. Following the taster day, we will engage in collaborative discussions with the individual, their carer, or referrer to confirm our ability to provide the required support. Should it be assessed that we are unable to meet their needs, we ensure will provide a clear explanation of the reasons and, where possible, offer guidance on alternative solutions. This process reflects our commitment to person-centred care and thoughtful decision-making.
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Service Agreement:
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Before services can commence, an agreement needs to be signed by the individual, their carer, or parent. This agreement ensures mutual understanding of the terms of service and establishes a foundation for delivering consistent, high-quality support.
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All applicable fees will be thoroughly discussed and confirmed prior to the signing of the terms and conditions. This approach ensures complete transparency, allowing all parties to have a clear understanding of the costs involved before the commencement of services.
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To maintain our high service standards, including staffing and operational requirements, fees remain payable during periods of absence. This allows us to hold the allocated place for the individual and ensures the sustainability of our support services.
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If it becomes necessary to cancel the support services we provide, a minimum notice period of four weeks is required. This timeframe allows us to manage resources effectively.
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We sincerely thank you for considering MCH as a trusted partner in supporting your clients. Your interest is greatly valued, we are happy to provide any additional information or clarity you may require. Please feel free to reach out to us at any time with questions or to discuss specific requirements.
Digital Care and Support – Goals, Aspirations and Outcomes
At MCH, we are committed to empowering the people who use our services, ensuring their voices are heard and valued. To achieve this, we have invested in a digital care and support recording system, which enables us to document, track, and analyse key information that is directly relevant to each individual. This system allows us to capture meaningful details about their day-to-day activities, aspirations, goals, and outcomes, enhancing their overall experience and enabling us to provide a seamless and effective service tailored to their unique needs.
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We pride ourselves on maintaining transparency by fostering open and honest conversations with the individuals we support. Through these discussions, we listen to their wishes, understand their goals, and collaboratively identify practical ways to help them achieve their ambitions in a realistic and timely manner. By documenting their views and aspirations, we can set goals that are both achievable and personally meaningful, ensuring that progress is celebrated and confidence is built every step of the way.
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The process is led by the individual, who determines their goals and the timeline they feel is reasonable for achieving them. This empowerment fosters a sense of ownership and confidence, encouraging them to take proactive steps toward their ambitions. Regular review dates are agreed upon jointly, ensuring that progress is monitored and adjustments are made as needed to keep them on track.
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Where consent is granted, we also incorporate photographs to complement written records. This visual documentation not only serves as a valuable tool for reflection but is often greatly enjoyed by those we support. Seeing their achievements through photos further boosts their confidence and motivates them to take on the next steps in their journey. Whether through digital formats or photographic visuals, this system provides individuals with a tangible and inspiring way to witness their growth and success.
This thoughtful and comprehensive approach reflects our dedication to supporting individuals in achieving their fullest potential in a way that is both empowering and personalised.